Privacy notice
What we collect when you book, why we hold it, how long we keep it and what you can make us do about it.
Build note: boilerplate shaped to this business and grounded in UK GDPR, the Data Protection Act 2018 and ICO guidance. It is not legal advice — have it checked before publication.
Who we are
Halden Motor Works Ltd is the data controller. Registered in England and Wales, company number 09482137, at Unit 6, Torrington Avenue, Tile Hill, Coventry, CV4 9AB. For anything about your data, email bookings@haldenmotorworks.co.uk or ring 024 7496 0114.
What we collect
Only what we need to quote for your car and do the work.
- Contact details — name, phone, email and rough location, from the booking form, a call or an email.
- Vehicle details — registration, make, model, mileage and any photographs. The registration also gives us the MOT history from the DVSA record, which is public.
- Job records — what was found, what was done, parts fitted and what it cost.
- Website data — pages visited and how you found us, through cookies.
We do not ask for card numbers by email and we do not want them. Payment is taken in person or through a link that goes directly to the provider.
Why we use it, and our lawful basis
| What for | Lawful basis |
|---|---|
| Replying to your enquiry and quoting | Steps taken at your request before a contract |
| Carrying out the work and contacting you about it | Performance of our contract with you |
| Job records and photographs kept as evidence of condition | Our legitimate interests |
| MOT records submitted to DVSA | Compliance with a legal obligation |
| Invoices, VAT and accounts | Compliance with a legal obligation |
| MOT reminders and marketing messages | Your consent, withdrawable at any time |
How long we keep it
| Record | Kept for | Why |
|---|---|---|
| Enquiries that never became a job | 12 months | People come back a season later |
| Job records and photographs | 6 years | The limitation period for contract claims under the Limitation Act 1980 |
| Invoices and accounting records | 6 years | HMRC requires tax and VAT records for six years |
| MOT test records | As DVSA requires | Held on the national record, not by us alone |
| Reminder list | Until you unsubscribe | Consent, withdrawn when you say so |
Your rights
Under UK GDPR you can ask us to give you a copy of your data, correct it, delete it where we have no legal reason to keep it, restrict what we do with it, send it to another provider, or stop marketing at any time. Email us and we will respond within one month at no charge.
One honest limit: where a record is kept because HMRC, the Limitation Act or DVSA requires it, we cannot delete it early even if you ask.
Complaints
Tell us first — it is usually something we can fix the same day. If you are not satisfied you have the right to complain to the Information Commissioner’s Office at ico.org.uk.